Question 1

Which model should I choose?

Accepted Answer

Base is a good default. Use Small for better accuracy if you have 8 GB+ RAM. Use Tiny or Minimal for older hardware.

Question 2

Can I switch models?

Accepted Answer

Yes, go to Settings → Quality & Speed to switch models at any time.

Question 3

Why is there a delay before the text appears?

Accepted Answer

After you release the hotkey, Weesper transcribes your audio locally on your device. The time this takes depends on three factors: the AI model (larger = slower but more accurate), the accuracy level, and your hardware power (CPU, RAM). This is normal — try a lighter model or lower accuracy level if the delay is too long.

Question 4

What is the best combination of model and accuracy for my computer?

Accepted Answer

Start with the Base model and medium accuracy. If the text appears quickly and accurately enough, you're set. If it's too slow, try Tiny. If accuracy matters more than speed, try Small. The goal is to find your personal sweet spot between quality and responsiveness.

Question 5

Can I activate before the trial ends?

Accepted Answer

Yes. You can enter your email immediately after purchase, even during the trial period.

Question 6

What if the app still shows Trial after activation?

Accepted Answer

Verify you used the exact same email as in Stripe (case-sensitive), click Refresh Status, and wait 1-2 minutes for Stripe to process.

Question 7

Can I use Weesper Neon Flow offline?

Accepted Answer

Yes. After a successful license verification, the app works offline for up to 72 hours.

Question 8

What happens after 72 hours offline?

Accepted Answer

You need to connect to the internet briefly for a new verification. After that, you're good for another 72 hours.

Question 9

How do I cancel my subscription?

Accepted Answer

Go to the Subscription tab, click Manage Subscription, and cancel through the Stripe portal. Your access continues until the end of the current billing period.

Question 10

Can I change my payment method?

Accepted Answer

Yes, click Manage Subscription in the app to open the Stripe portal where you can update your card.

Question 11

Can I use the same license on Mac and Windows?

Accepted Answer

Yes, your license works on any combination of macOS and Windows devices. Just use the same email address.

Question 12

Is there a device limit?

Accepted Answer

There is no hard device limit. Use the same email address on each device.

Question 13

What happens when the trial ends?

Accepted Answer

Weesper Neon Flow switches to the Free Plan: core dictation remains available with a 1,500-word weekly limit. Advanced features (Shortcuts, Dictionary, History export) require an active subscription or lifetime license.

Question 14

Can I extend the trial?

Accepted Answer

The trial period is fixed at 15 days. After that, you can continue on the Free Plan or subscribe for unlimited access.

Question 15

What is the default dictation hotkey?

Accepted Answer

Shift+Tab on macOS and Windows.

Question 16

Can I change the hotkey?

Accepted Answer

Yes, go to Settings → Hotkey to configure a custom shortcut.

Question 17

Is there a hands-free or toggle mode?

Accepted Answer

No. Weesper Neon Flow uses a hold-to-speak design exclusively. You must hold the hotkey while speaking and release it to stop recording. This is intentional — it prevents accidental recordings and gives you precise control over when dictation starts and stops.

Question 18

Why does Weesper use hold-to-speak instead of toggle?

Accepted Answer

Hold-to-speak is faster and more reliable for professional use. There is no delay, no risk of forgetting to stop recording, and no accidental capture of background conversations. It works like a walkie-talkie — hold to talk, release when done.

Question 19

How do I add words to the dictionary?

Accepted Answer

Go to Settings → Dictionary, type the word, and it's saved automatically.

Question 20

What is auto-correct in Weesper?

Accepted Answer

Auto-correct automatically replaces common transcription mistakes with the correct word. For example, 'wesper' can be auto-corrected to 'Weesper'.

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