Weesper Neon Flow

Help Center

Get help with Weesper Neon Flow. Installation guides, troubleshooting, FAQs, and support resources.

Getting Started

Installation

  1. Download Weesper Neon Flow for your platform (macOS or Windows)
  2. Open the installer and follow the on-screen instructions
  3. Grant required permissions (Microphone, Accessibility, Input Monitoring)
  4. Launch the app and start your free 15-day trial

First Steps

  • Configure your main language in Settings
  • Test your microphone with a short dictation
  • Learn the default hotkey (hold to speak, release to transcribe)
  • Customize contextual prompts for your workflow

Troubleshooting

Microphone Not Working

  • Check System Preferences → Security & Privacy → Microphone (macOS)
  • Check Settings → Privacy → Microphone (Windows)
  • Ensure Weesper Neon Flow has permission enabled
  • Try selecting a different microphone in app settings

Text Not Inserting

  • Grant Accessibility permissions on macOS
  • Check Input Monitoring permissions on macOS
  • Restart the app after granting permissions
  • Try the clipboard fallback mode in Settings

Low Accuracy

  • Speak clearly and at a moderate pace
  • Reduce background noise
  • Ensure your language setting matches what you're speaking
  • Use contextual prompts for specialized vocabulary

System Requirements

macOS

  • macOS 11 Big Sur or later
  • Apple Silicon (M1/M2/M3/M4) or Intel processor
  • 4 GB RAM minimum (8 GB recommended)
  • 500 MB free disk space

Windows

  • Windows 10 (build 19041) or Windows 11
  • x64 processor (Intel or AMD)
  • 4 GB RAM minimum (8 GB recommended)
  • 500 MB free disk space
  • WebView2 Runtime (installed automatically)

Mac App Store Version (Lite)

If you downloaded Weesper Neon Flow from the Mac App Store, you have the Lite version — a simplified, free version with some limitations.

Lite Version Limitations

  • 45-second recording limit: Each dictation is capped at 45 seconds
  • Manual copy/paste: Text must be copied to clipboard and pasted manually
  • Menu bar activation: No global hotkey — you must click the menu bar icon
  • Limited AI models: Only Tiny and Base models available
  • 50 transcription history: History limited to 50 entries

Upgrade to the Full Version

The full version removes all these limitations and adds powerful features:

  • Unlimited recording duration
  • Global hotkey activation (Option+Space)
  • Automatic text insertion at cursor
  • Advanced AI models (Small, Medium, Large)
  • Unlimited history with full-text search
  • Custom dictionaries & text snippets
  • Statistics dashboard

Learn more about upgrading →

Subscription Management

How do I activate my license after purchase?

  1. In Weesper Neon Flow, open the **Subscription** tab.
  2. Click on **Enter Email**.
  3. Enter the same email address you used during the Stripe payment, then click **Link Subscription**.
  4. If the page still displays "Trial", click **Refresh Status** to revalidate with Stripe.

Can I link my email before the trial ends?

Yes. You can enter your email immediately after purchase, even if the trial period has not ended. As soon as Stripe confirms the subscription (`active`, `trialing`, or `past_due`), the app automatically switches to "Active".

I paid but the app remains in "Trial" mode. What should I do?

  • Verify that you entered exactly the same email address as in Stripe (case-sensitive).
  • Click **Refresh Status**.
  • Wait 1 to 2 minutes for Stripe to complete processing, then try again.
  • If the problem persists, open **Manage Subscription** to confirm that the subscription is indeed `active` on Stripe's side, and contact us via the Contact tab.

Can I use the app offline?

Yes. After a successful verification, the app remains usable for up to 72 hours without an internet connection. Beyond that, a new verification is required.

How do I manage my subscription (change card, cancel, etc.)?

  • In the **Subscription** tab, click **Manage Subscription**.
  • A Stripe portal will open where you can update your payment information, modify your plan, or cancel.

What happens if I cancel my subscription?

  • The app remains accessible until the end of the current billing period (`current_period_end`).
  • Once this date has passed and after a new verification, the app returns to "Trial/Inactive" mode.
  • You can reactivate a subscription at any time through Stripe.

Can I use the same license on multiple machines?

Yes, as long as you use the same email address. Enter it in Weesper Neon Flow on each device to validate the license.

How do I change my email address?

Currently it is not possible to change the email address directly from the app. Contact support to unlink the old address, then link the new one by following the activation procedure.

I lost my internet connection during activation.

  • The app will display a "Network error" message.
  • Reconnect to the internet and click **Refresh Status** again to complete the activation.

I uninstalled the app. Do I need to reactivate it?

Yes. After reinstalling, enter the email address associated with your subscription again and click **Link Subscription**.